Shipping Options:
BigGreenBuddha.com uses USPS for most shipments. We are happy to refund all over-charges when they occur. Our shipping weight and calculation takes into account cost of materials, fees, but sometimes the total is too high. Please let us know about exorbitant shipping charges and we'll correct it or explain them.
If insurance is purchased by you or us, you must save all packaging should your item be subject to a claim. This would include an item that is damaged in transit.
If your item is damaged, we will either replace or refund your money.
Your MUST notify us of a desire for replacement or refund within 7 days of your item arriving.
Payment Options:
The BigGreenBuddha accepts the following credit cards: VISA, MasterCard. We also accept Personal Checks, Money Orders, and ATM cards with a VISA or MasterCard logo. We use PayPal and Google Checkout for credit cards. We do not accept CODs orders. Personal checks must clear our bank before we can ship. This usually takes up to 10 business days after we deposit the check. Checks can be mailed to: BigGreenBuddha.com, Att: Mike Mercer, 525 Susan Dr., Lakeland, FL 33803. Be sure to indicate the items you want and include the shipping amount. Call us for details and to be sure of your figures to prevent delays. 1-863-608-4000 or toll free 1-888-275-5768. Sales Tax: In accordance with applicable state law, a sales tax of 7.0% is added to all orders shipped to Florida addresses. Sales tax is not collected on shipments to recipients outside Florida. Domestic Shipping Options and Ship Times: To find out when your order will arrive, you need to consider the availability of the item(s) you ordered and the shipping option you selected. The BigGreenBuddha uses the following calculation: Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time Example: An item that is usually ship in 1 to 2 days and is sent via Standard Ground Delivery (3 to 6 days) will arrive in 5 to 9 business days.
Order Sub-Total US Standard Shipping
(within the 48 contiguous states) US Standard Shipping
(Hawaii, Alaska, Puerto Rico)
(APO/FPO)
Priority Mail Delivery Options:
BigGreenBuddha uses the following calculation:
Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time
Foreign Orders:
At this time, we ship to the all countries. For all international orders, we will e-mail you estimated shipping charges before shipment. Customs and import duties are the responsibility of the customer. Please contact your local customs office for details on how these charges are assessed and applied. Insurance, if desired, must be requested BEFORE shipment leaves and an additional charge will be added to your shipping costs. While we have never lost a shipment in transit we cannot guarantee delivery after it leaves our store unless you request and purchase delivery and damage insurance.
*Personal checks are held until cleared.
Shipping charges are kept as low as possible and on occassion we do underestimate costs. If this occurs we will contact you to cover any undercharge before we can ship.
Many of our items are consignment from other websites. Because of our agreements with those websites and other businesses we are often able to sell a product to you at less than you could buy it at their website. We welcome new dealers to our website providing they provide us with accurate photos, descriptions, permission to use same and have an excellent track record of customer service. If you would like to have your products listed on BigGreenBuddha.com, just contact us.
Because of relationships with other manufacturers and importers, we will occassionally ask that returns go to another address besides the address for BigGreenBuddha.com. Be sure to contact us before sending your return. Thank you for shopping at BigGreenBuddha.com.
You can call us for more information at 1-863-608-4000 or toll free at 1-888-275-5768. |
